Terms and Conditions

Terms of Service for Reviewhelden

Last updated: November 3, 2025

These Terms of Service (“Terms”) govern your use of the Reviewhelden platform (“the Software,” “we,” “our,” “us”). By accessing or using the Software, you (“user,” “you,” “your”) agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Software.

1. Services Provided

Reviewhelden provides local businesses with tools to manage and enhance their online reputation through the following features:

  • Review Aggregation: Display of reviews from various platforms (e.g., Google, Facebook, Booking, TripAdvisor, Yelp, Trustpilot) in a unified interface.
  • AI-Powered Review Responses: Use of artificial intelligence to generate draft responses (and, if enabled, post them) to customer reviews.
  • Review Request Campaigns: Sending requests (e.g., email/SMS/QR) to collect public reviews or private feedback, including video testimonials via landing pages.
  • Review Sharing: Embedding reviews on users’ websites via widgets and generating review-based assets for social media.
  • Analytics: Access to data and reports on review performance and overall reputation trends.
  • Automation: Configurable workflows to automate review collection and responses.

2. Eligibility

To use the Software, you must:

  • Be at least 18 years old or the legal age of majority in your jurisdiction.
  • Have the authority to enter into legally binding agreements.
  • Agree to comply with these Terms and all applicable laws and regulations.

3. Account Registration

To access certain features, you must register for an account. You agree to:

  • Provide accurate, complete, and up-to-date information during registration.
  • Maintain the confidentiality of your login credentials.
  • Notify us immediately of any unauthorized use of your account or any other security breach.

We may suspend or terminate your account if information provided is inaccurate, false, or incomplete.

4. License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Software solely for your business purposes, subject to these Terms. You agree not to:

  • Reproduce, distribute, or publicly display the Software or any portion thereof without our prior written consent.
  • Reverse-engineer, decompile, or disassemble the Software.
  • Use the Software for any unlawful purpose or in violation of applicable laws or regulations.

5. User-Generated Content

When you manage/respond to reviews, send requests, or share reviews, you agree that:

  • You are solely responsible for content you upload, post, or transmit via the Software.
  • You have the rights and permissions to use and share such content (e.g., reviews, testimonials, feedback).
  • We may monitor, modify, or remove content that violates these Terms or law, but we are not obligated to do so.

6. Artificial Intelligence Usage

Reviewhelden uses AI to generate automatic/draft responses. By using this feature, you agree that:

  • AI-generated outputs are based on parameters and data you provide; you are responsible for reviewing and approving responses before posting (unless auto-post is explicitly enabled by you).
  • We are not liable for damages, claims, or disputes arising from AI-generated content, including inaccurate, inappropriate, or non-compliant responses.

7. Payment and Subscription

Certain features may require payment. By subscribing to paid services, you agree to:

  • Pay fees associated with your selected plan, as listed on our pricing page.
  • Provide accurate payment information and maintain an active payment method during your term.
  • Acknowledge that fees are non-refundable unless otherwise stated.

We may modify pricing and plans; changes take effect after your current subscription term ends.

8. Termination

We may suspend or terminate access without notice for reasons including (but not limited to):

  • Violations of these Terms;
  • Non-payment of fees;
  • Fraudulent or unlawful activities.

Upon termination, your license ceases immediately. Data associated with your account may be deleted. You are responsible for exporting any necessary data prior to termination.

9. Intellectual Property

All content and materials within the Software (including logos, text, graphics, software, and design) are owned by or licensed to Reviewhelden. You may not use any content without our express written consent, except as permitted by these Terms.

10. Data Privacy

Your use of the Software is subject to our Privacy Policy, which explains how we collect, use, and protect personal data. By using the Software, you agree to the Privacy Policy.

11. Disclaimer of Warranties

The Software is provided “as is” and “as available,” without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee accuracy, reliability, security, or uninterrupted availability. You use the Software at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law, Reviewhelden and its affiliates, officers, directors, employees, and agents will not be liable for:

  • Indirect, incidental, special, consequential, or punitive damages (including lost profits, data, or business opportunities); and
  • Aggregate damages exceeding the amount you paid for the Software in the twelve (12) months preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Reviewhelden and its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Software, your violation of these Terms or applicable law, or any content you submit via the Software.

14. Governing Law

These Terms and any disputes arising out of or related to them are governed by the laws of Germany, without regard to its conflict-of-law principles.

15. Dispute Resolution

If a dispute arises, please contact us first at info@reviewhelden.com to attempt informal resolution. If not resolved, you agree to the exclusive jurisdiction of the courts of North Rhine-Westphalia, Germany.

16. Changes to the Terms

We may modify these Terms at any time. If we make material changes, we will notify you by email or via a notice on the platform. Your continued use after changes take effect constitutes acceptance of the updated Terms.

17. Contact Information

If you have any questions about these Terms, please contact us at: info@reviewhelden.com

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